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Our Legal Terms and What They Mean for Your Account

These terms govern how your rbo88 account works — from how you access the lobby to how your wallet transactions are processed via DANA, OVO, and GoPay. Availability depends on local law and is accessible only where eligible under your region's regulations.

Account TermsPayment PolicyData HandlingUser RightsDANA · OVO · GoPay
rbo88 Our Legal Terms and What They Mean for Your Account
LEGAL CONTACT PATHS

How to Reach Us on Policy or Account Matters

Live Chat Support Reach our Indonesia support team directly through the live chat button in your account. Available around the clock for policy questions, wallet disputes, and account access issues.
Email for Formal Requests For written requests — data access, account closure, or formal dispute submission — send to our support email. We respond to legal or account queries within a reasonable processing window.
Account Help Centre Your account dashboard includes a help section covering terms, payment policy, and wallet verification steps for DANA, OVO, and GoPay. Start there for most common policy questions.
ACCOUNT PROTECTION

How We Handle Your Data and Secure Your Account

Data Handling Your account data is stored and processed in line with our privacy policy. We collect only what is needed to verify your identity, process wallet transactions, and maintain account security.
Cookie Use We use session cookies to keep your login active across your phone and desktop. Preference cookies remember your lobby settings. You can review cookie choices through your browser settings at any time.
Account Security Access to your account requires OTP verification on new devices. If we detect a login from an unrecognised location, we hold the session until you confirm via your registered mobile number.
Data Retention and Your Rights You can request a copy of your account data or ask for deletion by contacting our support team. We retain transaction records for the period required under applicable Indonesian regulations.

Your Questions on Terms, Rights, and Account Policy

If something in our terms is unclear, here are the questions we hear most often from accounts in Indonesia — covering how your data is used, what your rights are, and how to act on them.

Access depends on your location and local law. We support eligible regions across Indonesia, but we cannot guarantee access in areas where regulations restrict online platform use. Check availability at the point of registration.

Contact our support team via live chat or email with your account details. We process data access requests within a reasonable timeframe and deliver results to your registered contact address.

Submit a closure request through our support email or live chat. Your account will be reviewed, any pending wallet transactions via DANA, OVO, or GoPay will be settled first, and closure is confirmed in writing.

Raise the dispute through account support, not your wallet provider directly. Our team reviews DANA, OVO, and GoPay transaction records and responds with a decision backed by your account history.

We send a notification to your account when material changes take effect. Continuing to use the platform after the update date counts as acceptance of the revised terms — so check your account notifications.

We store only the wallet identifiers needed to match and verify your transactions. We do not store your full e-wallet login credentials. Payment confirmation is handled through your own wallet app's PIN or OTP.